FREE GROUND SHIPPING ON U.S. ORDERS $75 +

FAQs

HOW ARE MY ITEMS SHIPPED?

Free shipping in the U.S. We use USPS Priority Mail. Expect 1-2 business days to process an order and 1-3 business days to receive an order. 

Now offering shipping to Australia. Orders are subject to a shipping fee. 

CAN I MAKE A CHANGE TO MY ORDER?

Please make sure you're filling out the shopping cart correctly. We strive to provide a prompt shopping service so most items will most likely ship the next business day. Contact us at taryn@faunacouture.com for any inquiries or changes.  

WHAT METHODS OF PAYMENT DO YOU ACCEPT? 

We accept Visa, Mastercard, American Express, Discover, JCB, and PayPal. Please note that you can pay with your credit card using PayPal even if you do not have a PayPal balance. 

DO YOU OFFER RETURNS OR EXCHANGES?

If you're unhappy with your purchase we'll gladly accept return/exchange of an unworn item if POSTMARKED within 21 days of order date.

RETURN SHIPPING:
We do not offer return shipping labels at this time. We suggest purchasing tracking and insurance as we cannot be held responsible for returns that are lost or damaged in transit.

REFUND POLICY:
Refunds will be issued for items POSTMARKED within 21 days of order date. Garment must be unworn, in perfect condition with all tags attached. Please allow 2-3 weeks for your return to process.

 

STILL HAVE A QUESTION?